Hino South Africa says it is cutting the retail selling prices of all its replacement parts by 4% from this month. It explains that this will assist fleet owners to lower operating costs - both in the cost of the replacement item and in limiting downtime. 

Sudesh Sanilall, Senior Manager: Aftersales of Hino SA adds: “We certainly don’t want to jeopardise the excellent score of 96% or more we have received consistently for parts supply in the quarterly Scott Byers Comparative Customer Experience survey and we are sure this aspect will not suffer."

“We have an ongoing focus on improving operating costs and CPK (cost per kilometre) management or life cycle cost, as it is known these days. This drove our decision to lower parts prices across the board this year. This move is also in line with Hino’s successful global Total Support strategy where one of the pillars is increasing uptime by decreasing downtime and reducing the cost of ownership for Hino customers."

The Hino Total Support strategy encompasses everything involved with buying and operating a Hino truck by building and then strengthening a strong and close relationship between Hino Motors of Japan, Hino South Africa, its dealers, suppliers, and customers.

“We believe that this price reduction will be well accepted by our customers and will re-affirm our business partnership with them,” continues Sanilall. “This strategy will also increase service and maintenance business at our dealer network, as the price reduction is coupled to a one year-over-the-counter parts warranty and a two-year warranty on parts that are purchased and fitted at a Hino dealership.”